Measuring usability with the System Usability Scale

A quick and dirty questionnaire for measuing usability

Joshua

3 minute read

System Usability Scale

Usability and user experience are difficult to measure quantitatively. Often, measuring improvements (or regressions) in usability is primarily achieved through monitoring a range of interrelated metrics such as average session length, goal completion rates, defects raised or churn. These metrics, however, can all be influenced both positively and negatively by many factors - not just usability. One way of achieving direct feedback on the usability of a product, and thus being able to more directly measure it, is to use a questionnaire.

Mindful product metrics

Be mindful about the product metrics you track to ensure you understand what they are telling you

Joshua

4 minute read

Mindful product metrics

As a new feature for the site, I’ve started building a list of common product KPI’s and metrics with simple definitions. It’s certainly a work in progress, and already feels like one of those tasks that’ll never quite be complete, but hey - I thought it might be helpful. If there are obvious KPIs missing (I’m sure there are!) then let me know in the comments.